WHAT A JOKE

[Anonymous]

i am on 02 payg have unlimited cals and texts my husband also n 02 but went onto contract yest so when i call or text him why is it taking my credit help

[Cleoriff]

Hi @Anonymous

If your unlimited payg tariff has remained unchanged then I have no idea why you are suddenly being charged for calls and texts. It seems weird that it has started to happen since your husband went onto contract.

You need to contact CS on 4445 and query this. http://www.o2.co.uk/contactus

[Anonymous · Accepted solution]

THANKS JUST SPOKE TO THEM THEY SAID IT GOING TO TAKE 24 HOURS

[Cleoriff]

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@Anonymous wrote:

THANKS JUST SPOKE TO THEM THEY SAID IT GOING TO TAKE 24 HOURS

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Good ...at least you have it sorted now....(and its only 24 hrs to wait)

[MI5]

The 24 hours is for the number to migrate across to the new platform, however, it can take a little longer in some cases.
If it's not corrected itself in a couple of days, speak to CS again. They will also credit you for anything you've spent contacting this number in the mean time.

[Anonymous]

thanks for your help

[jonsie]

Once his number has registered again on the system, speak to customer service and they will refund any charges.