Switch up nightmare!

[MK11]

Hi all

Has anyone else had a bad experience with switch up? 

I had nothing but problems in 2022 with it, I’ve switched up in store in September 2023 which was easy enough, but then I’ve been told I missed a payment for my old phone in Oct 23, that was sorted after having to pay the outstanding amount🤨 I’ve recently had another message saying I need to pay for the same again, for guess how much, £0.00! And now I’m told my switch up is showing as being done on the 6th November 2023 when it was September and no one seems to know how to fix it! I’m at the stage where I’m ready to leave O2.

[MI5]

@MK11 

Only O2 can sort it out, but that's highly unlikely these days.

You can get in touch with Payment Management team on 0800 902 0217 
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[MK11]

Cheers for your help, seems O2 are having more and more ever since they change their computer systems.

[MI5]

Probably Fujitsu software

[MK11]

😂would explain things.

[Enlli]

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@MI5 wrote:

Probably Fujitsu software

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Is that the one where they try to take money from Direct Debits they cancelled then blamed the customer putting them in arrears?

There are similarities

[Oxonian]

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@Enlli wrote:

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@MI5 wrote:

Probably Fujitsu software

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Is that the one where they try to take money from Direct Debits they cancelled then blamed the customer putting them in arrears?

There are similarities

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I wonder how many individuals who are working or have worked for public and private organisations are watching this drama unfold and are thinking "there bit for the grace of God go I" ?