Stuck in credit check

[george25]

I've tried ordering a new phone on a new o2 account as eventually I have been on an account in my dads name. I've been told that if I want to get my current phone number onto an account in my name I need to set up a new account (which I've done), order a new phone (which I'm currently doing) & sim and then do the transfer of ownership over the phone with my dad present.

I've ordered a new phone online and it says that 

Your order is awaiting credit check results. You can no longer add items or make changes to you basket as this will affect your credit history. If you have been asked to provide additional information and haven't, please do so. Otherwise, please wait for our credit team to get in touch with you."

I received the confirmation email saying they were doing a credit check and would get back within 24 hours. However, it has been over 24 hours and no update yet.

Please can someone help and recommend what to do.

Thank you

[Enlli]

You will need to contact the Sales Team as they can help with that – message them on Social Media if yo can - on Facebook  (https://o2uk.co/O2CFB) , 

 Twitter  (https://o2uk.co/O2CTW)  or 

 Instagram  (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.

[george25]

Okay thank you for the suggestion. I'll try give them a ring as I need the phone delivered and the ownership of the number sorted before I go on holiday in 2 weeks.