Split Port - Leaving O2 for Lebara

[ariggegsc]

I'm coming up to the end of my contract so I decided to leave O2 to go to Lebara. 

I requested my PAC code from O2 and arranged for my port to take place on Tuesday 18th July. 

Lebara advised that the port had taken place successfully, however I believe I'm experiencing a "split port".

My mobile number and services are now split across both O2 and Lebara on seperate sim cards. 

On my O2 sim, I can make calls and receive phone calls/texts from all other networks.

On my Lebara sim, I can only make outbound phone calls and receive calls/texts from Lebara/Vodafone users. 

Lebara have advised that O2 have not updated their call routing (as they are the original network provider for my number). 

It's also worth mentioning that when you request your PAC and port out, O2 should cancel my contract and send me a final bill. That has not happened and my O2 sim card is still active as mentioned above. 

Please can someone from O2 take a look into this. 

[ariggegsc]

@O2Jonathan Please can you help at all?

[MI5]

@ariggegsc 

We no longer have account advisors on here, sorry. 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[ariggegsc]

Yeah I tried social media, however they say it's Lebara's fault. Lebara is saying otherwise so I'm literally getting nowhere for 10 days now. 

[MI5]

@ariggegsc 

You'll just have to keep trying I'm afraid.

[gmarkj]

I think we normally say it is up to the company you are moving too to keep trying for the move @ariggegsc 

[madasaf1sh · Accepted solution]

@ariggegsc 

Lebara need to liase with o2 to fix the issue, as o2 will not deal with it directly, and if need be get there MNO in this case Vodafone involved to fix it.