Problems with instant message?

[Anonymous]

Has anyone else been having difficulty getting an 02 operator on instant message for a few days?

I have a billing issue, don't really want to talk to someone but am sure it could be sorted with a quick instant message, 2 days I have been unable to connect!!  Not a happy customer!

[jonsie]

Try this link : http://www.o2.co.uk/mobile/chatnow

[Cleoriff]

Hi @Anonymous

Some people are saying the same though others are getting through. If honest if this is an account based issue you may be best to speak to someone 202 contract...4445 payg...

[Anonymous]

"We are really busy now.  Thanks for waiting".   Yesterday message said chat was unavailable.

[Anonymous]

Phone line closes at 9pm.  Might just ahave to wait till tomorrow!!!  Really can't be bothered trying to be nice to people on the phone that's why I IM!!

[jonsie]

The link I posted is working for me.............

[Anonymous]

Been waiting 10 minuts now using the link!  Am feeling ignored now 😞

[MI5]

It always pays to be nice to people you want help from 😛

[jonsie]

Not good is it.....must be a tea break in South Africa!

[Anonymous]

After trying to get hold of "Customer Services" for 2 days my patience is wearing thin.