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Leaving o2

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Rachel123456789
Level 1: Joiner
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on ‎20-09-2023 17:28

on ‎20-09-2023 17:28

I have swapped my SIM to another provider and despite wanting to pay off O2 I'm locked out of everything and can't access them on the phone as the number swap has gone through please help!

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MI5
Level 94: Supreme
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on ‎20-09-2023 17:48

on ‎20-09-2023 17:48

@Rachel123456789 

Just leave your direct debit in place and O2 will take your final bill automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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Enlli
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on ‎20-09-2023 17:43

on ‎20-09-2023 17:43

Payment Management is you best bet

 

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

 

Saturday – 8am to 6pm

 

Sunday – 9am to 6pm

 

Or Me

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎20-09-2023 17:48

on ‎20-09-2023 17:48

@Rachel123456789 

Just leave your direct debit in place and O2 will take your final bill automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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Rachel123456789
Level 1: Joiner
In response to Enlli
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on ‎20-09-2023 17:57

on ‎20-09-2023 17:57

Thank you very much 😊 unfortunately that payment management won't let me through as my number is now "with an independent carrier" 🤯

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Rachel123456789
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on ‎20-09-2023 17:58

on ‎20-09-2023 17:58

Thank you for your help x

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MI5
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on ‎20-09-2023 18:19

on ‎20-09-2023 18:19

Welcome @Rachel123456789 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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