I phone 6+

[Anonymous]

Hi, I recently upgraded to I phone 6+, I felt this device was to large & returned it complete still packaged (not opened) recorded delivery 1 day after-O2 I received. They received it this morning....... Does anyone know how long it will be until it is updated on the system & I can upgrade to a more suitable hand set.

Many Thanks

[MI5 · Accepted solution]

They should scan it immediately and your account will then usually update overnight, so check in the morning.
If not updated give CS a chase up on 202.

[Anonymous]

We have heard recently of a person waiting a while as they delayed scanning it back in. 

Either ring Customer Service or use Live Chat. 

http://www.o2.co.uk/contactus

[L_W_Ward]

What model and colour have you asked for in the replacement? If your not given priority this could affect the waiting time.

P. S: I'm not sure how the replacement system works with out of stock items.

[Anonymous]

Hi @Anonymous did you ever get this resolved?