So I have only just discovered that my 30% Friends and Family Discount has been disapplied since I upgraded a while ago. This was despite the fact that it explicitly stated that this discount had NO expiration date. Apparently after 'chatting' to some customer service reps the discount was removed when I upgraded because the discount (for some bizarre and unexplained reason) couldn't be attached to the new package. I have upgraded before and the discount has been retained. It was also NEVER made clear (or indeed mentioned) to me that if I upgraded I would lose the discount. I am really quite angry with this mis-selling and deception. Anyone else had this experience?
