info: at 19:42:30
Welcome to O2. Someone will be with you soon.
info: at 19:42:32
You're through to 'XXXXX'
Tom XXXXXXXXX at 19:42:40
Hi,
XXXXX: at 19:42:46
Hello, it's XXXXXhere. I hope you're well. What can I do for you?
Tom XXXXXXXXX: at 19:43:28
I have two phones linked to my account and we are due an upgrade, which I believe will be possible next Friday.
Tom XXXXXXXXX: at 19:44:07
I want to negotiate our tariff and also see what phones are available,
Tom XXXXXXXXX: at 19:44:42
Sorry for the spelling and grammar, I'm a bloke, multi-tasking not working
XXXXX: at 19:45:19
077127XXXX is this your number ?
Tom XXXXXXXXX: at 19:45:30
yes
XXXXX: at 19:45:43
Can I have the 3rd & 4th characters of your security answer?
XXXXX: at 19:45:47
Thank you
Tom XXXXXXXXX: at 19:46:34
XX
XXXXX: at 19:47:10
I'm sorry that's incorrect
XXXXX: at 19:47:18
Let me help you with a clue
Tom XXXXXXXXX: at 19:47:44
Security question ?
XXXXX: at 19:48:08
It5's your XXXXXXX XXXXXX XXXX
XXXXX: at 19:48:15
It's*
Tom XXXXXXXXX: at 19:48:28
XXXXXXXXXX
XXXXX: at 19:49:00
I'm sorry it's incorrect
Tom XXXXXXXXX: at 19:49:05
XXXX
XXXXX: at 19:49:14
Thank you
XXXXX: at 19:49:48
Please help me with the other number as well
Tom XXXXXXXXX: at 19:50:15
XXXXXXXXXXX
XXXXX: at 19:50:212/14/2014 about:blank
about:blank 2/5
Tom you are eligible for standard upgrade on the 21/02/2014
XXXXX: at 19:50:38
On both the numbers
Tom XXXXXXXXX: at 19:50:49
standard?
XXXXX: at 19:51:29
Standard upgrade date is your actual upgrade date which is 1 month before the upgrade date
XXXXX: at 19:51:35
I'm sorry
Tom XXXXXXXXX: at 19:51:48
Ok, how do I cancel
XXXXX: at 19:52:07
Which is 1 month before the expiration datew
XXXXX: at 19:52:13
Date*
XXXXX: at 19:52:34
Tom you would not need to cancel
XXXXX: at 19:52:56
because I'm sure you'll get a great deal with us
Tom XXXXXXXXX: at 19:53:18
21st of Feb is the end date, so as I stated one month before is next Friday is the 21st
XXXXX: at 19:53:49
Tom and even if you'd like to cancel your account you'll have get in touch with us on the upgrade datew
Tom XXXXXXXXX: at 19:53:56
Standard is standard, it's not a great deal, sorry how do i cancel
Tom XXXXXXXXX: at 19:54:15
I am in touch with you
XXXXX: at 19:54:16
With us Standard means great
XXXXX: at 19:54:47
It means that you'll be getting loads of discount and the best that we have in store for you
Tom XXXXXXXXX: at 19:55:32
I will Goggle the word standard and the word great, I'm sure the definitions of the English dictionary are different
XXXXX: at 19:55:36
Moreover tome I'd like you to know that your contract expiration date is w22/02/2014
XXXXX: at 19:56:22
I'm sure but every Organisation uses different words for what they mean
Tom XXXXXXXXX: at 19:56:37
It's the 20 of March 2014, one month before is next Friday
XXXXX: at 19:56:49
That's right
XXXXX: at 19:58:14
Is there anything else I can help you with?
Tom XXXXXXXXX: at 19:58:52
How do I cancel my account
info: at 19:42:30
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