Contract End

[MartinaPerry]

My contact is coming to an end next month. I've tried for about 5 days to contact someone by phone to ask if I will automatically go on to a SIM only contract. Can someone confirm this for me please? I've been reading in the press that O2 have been fined for continuing to charge people even after their contract has ended. 

[madasaf1sh · Accepted solution]

@MartinaPerry 

Not read anything about o2 been fined, as no mobile phone contract ends automatically at the end of the minimum period as per your terms and conditions.  but then people dont read the terms and conditions and just blindly click "agree"

But yes your contract will step down to a rolling contract, and you then just need to call up to cancel, or you can use myo2 to choose a tariff that more fits your needs.. 

[MI5]

@MartinaPerry 

It depends if you took your contract directly with O2.

If so, you will go on a 30 day sim only rolling contract and your device payments will stop Guide: How does O2 Refresh work? 

If you took your contract through a 3rd party, you will continue to pay the same unless you manually switch to a sim only contract.

In either scenario, you can use uswitch to get a better sim only deal.

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be cat a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

[MartinaPerry]

Ok thanks for your help. I took the contract out directly with 02 should be ok 

[MartinaPerry]

Ok that's great, thanks for your help