Cannot understand charges

[Veryauldyin]

Was on pay and go

Had balance of £100.71

O2 took £25 from balance

Signed up for pay monthly at £15 per month and contracted a new package with VM whom we had been customers for years

At that time connectivity was a shambles in our area and line kept dropping out. 
Called o2 and technician said he would refund £25 and set new tariff at £15

Also kept my original number

I got a “contract” from O2 which has the wrong number on it
I have not received a contract for the 

My payments to VM for the Maxit package were £85 to include an increase of £5 for Netflix Premium which we were on anyway, I believe(?) as well as some other charges because I got a text message about something unknown.

The £85 package has now increased to the best part of £100  plus the unknown stuff and the £100 credit seems to have disappeared.

Also, I now am paying O2 £15 for my mobile!
Candidly, I don’t believe that O2 and VM are pulling a fast one and I do know the several days during the negotiations will have contributed to some connectivity issues and I’m not blaming either O2 or VM but could somebody please sort this out?
Thank you,

Colin Brown

[Bambino]

@Veryauldyin This is not O2. This is a customer community with no access to anyone else's account information. You need to persevere with speaking to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
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