Call Rejected - I can't make calls from abroad

[Zein]

I am using my Pay and Go sim in Lebanon. First, it was working and I could receive and make calls. A week ago I noticed that I could not make any calls anymore. I could only send sms text and receive both calls and sms. But I am not receiving every sms text, for example those of websites for activation codes. Also, not every call I made to my O2 from another phone went through.

Please I need help in order to be able to make phone calls again and receive activation codes via sms.

[Anonymous]

Have you tried turning off auto network selection and manually choosing a network for the country your in.

Remove your sim and give it a clean sometimes helps.

http://www.o2.co.uk/international/o2-travel

Speak to O2 via Live Chat to check your account.

http://www.o2.co.uk/mobile/contactus

Have you considered using a local sim whilst your there.

[Zein]

Thank you.

I removed the sim and put it back. Also, I have tried to select another network operator, but then re-selected manually the one that the sim was previously connected to, because the other network was not supported. Even I changed the handset.

I chatted with the support team, but problem was not solved.

And now I cleaned the sim as you suggested, but still the same.

[Anonymous]

What did the support team say to you ?

It is possible that the local network is having issues themselves.

[Zein]

The support team said that it should be working fine. Yes, it might be because of the network operator services here. I will call them to see if they can help.

[jonsie]

Usually the local stores or retailers will be able to advise if there is a general network problem. They tend to be the first people to know.

[Anonymous]

Ok Zein.

Hope you get sorted soon.

[adamtemp64]

http://international.o2.co.uk/internationaltariffs/travelling_abroad type in lebanon and payg and there is no roaming in lebanon on payg as in the past we have asked what unavailable means on the cost section.

[Zein · Accepted solution]

Thanks for the support and replies the other day.

Unfortunately, the operating company in Lebanon said that they can do nothing and that it is something that O2 has to solve. So back to zero on that.

I will keep the line as is now and hope that O2 will figure out a solution.

Thanks again