Solved: Bereavement

M_Oliver · ‎10-10-2023

It has been impossible to get through to O2's bereavement service. I have been transferred numerous times, been put on hold and it either rings off or I am forced to give up after 40 plus minutes of waiting.

Does anyone know of a different way of notifying them?

O2 ate very quick to send threatening letters but do not provide the means to do something about it.

MI5 · ‎10-10-2023

@M_Oliver

Sorry to hear that. Call us on 0800 090 18 20. We’re available Monday to Friday 8am – 4.30pm.

Bereavement | Account and Billing | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-10-2023

@M_Oliver

Sorry to hear that. Call us on 0800 090 18 20. We’re available Monday to Friday 8am – 4.30pm.

Bereavement | Account and Billing | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎10-10-2023

@M_Oliver

Sorry for your loss

o2 have a specialist team, do not go through customer services, they are useless at times

https://www.o2.co.uk/help/account-and-billing/bereavement

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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