my phone is barred but by who and why ??

[Anonymous]

started just over 24 hrs ago, went to use phone silly little icon on bar signal top left hand side. So checked on line, said that there was a mast in my postcode area down...ok... So went to local o2 shop, had it looked at said no nothing to do with Mast, its faulty, tried sims its faulty..cam home, chatted to guro online, said its not faulty its the mast...............now perplexed....been using it 13 months trouble free

Ok so next morning, still no signal cant txt or rings or incoming .......so go into o2 shop again, ask if anyone else has a problem locally as my hubby, father in law, son  and friends in the same postcode, have no problems just me....so they delve deeper, had my phone from new, pay as you go, in credit and just topped up on the 17th, why oh why the clanger wait for it, it has a bar on it?????hmm now Im getting stressed, headache in a busy shop, so the chap helping, rings up somewhere explains,  then ask a few questions via me, then get the clear to say they will lift the bar, as there is no reason or code I guess reading on other posts, its not reported stolen or lost,  I have had it from new in a sealed box, so why oh why i am having this to deal with I do not know. Just had a chat with another Guro online, I want answers....told it could take up to 24 hrs, I guess for someone to flip a switch,I want to know why my phone is barred,been with o2 for donkeys years is it human error wrong digit put in the system...told to ring 08448471420 they will lift the bar, but I dont want to ring this number costs too much with tiscali.but I was told today in the shop it was lifted wait and turn my phone on and off, ok its not 24 hrs yet but I need my phone yesterday, my sons school if they need to get me in an emergency they cant now ....this is really annoying now....why me.............

[Anonymous]

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@Cleoriff wrote:

Mmmmmm...I did post my opinion (post 46) when you uploaded that status picture @Anonymous.... Perhaps this is a newish scam? Get a load of phones...sell them on Ebay and THEN after the time has run out for return or reporting...the seller slams in an insurance claim?....it is the only reason I can think that it has happened to a phone that was 'working' ok?

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If I was betting @Cleoriff, I would say the clearance stock was cleared all right ...

[jonsie]

Highjacked or a break in reported 12 months later for insurance? Who knows!

There are people who buy blocked phones....

[Anonymous]

These things drag for months and months @jonsie, too many people involved in the process... also you have to be sure you are baring the right phone!

[jonsie]

Either way I'm sure it will be the result of an insurance scam or genuine claim rather than any sort of usage fraud.

[Cleoriff]

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@jonsie wrote:

Either way I'm sure it will be the result of an insurance scam or genuine claim rather than any sort of usage fraud.

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Exactly....and none of this is the OPs fault ....which is more to the point

[jonsie]

If there is a 2 year charge back on the credit card I just hope they will sort this sorry story out.

NEVER buy a phone from eBay people! 

[Anonymous]

   didn't say it was fair, but these people need to be stopped and not be allowed to profit out of fraudulent schemes, so they need to be put out of business. If nobody buys the phones from them then they will stop doing it (wishful thinking)

[jonsie]

We all want to believe we are getting a bargain....

[Anonymous]

True...but  I dont know...maybe because I work in the industry or I'm just too well behaved (:happy-smiley58:) I've never been tempted to buy a phone that wasn't from the stores. And not because I'm scared it will be barred it's because when it's too good to be true... That's why I cant believe the "innocence" of some ebay sellers....These people when they sell the phones they always do it a lot cheaper so that they get rid of them fast...If you were an ebay seller would you not be suspicious?....cheaper and no paperwork to show where the stock came from....seriously!

[MI5]

Even so and I am in agreement, but 14 months to bar the phone is crazy.