on 17-11-2013 15:49
I have this rather perplexing issue, at the moment my Note 2 keeps displaying "not registered on network" when I try to make a phone call or try and text, however I'm able to use my data allowance!
I have done the usual things to try and rememdy the problem:
Changed network mode to GSM - didn't work.
Taken out SIM card, and cleaned it - didn't work..
Taken out SIM card, and placed in another phone - which works!
Check the service status - current problem with mast in my locailty however I did drive almost 2 miles away, and checked the service status which showed no problems, yet still I couldn't call!
Reset my phone - - didn't work!
Spoke to it nicely - - didn't work!
What I need to know is the following:
- What is the definitive definition of "not registered on network" mean? Does it refer to the SIM alone, or is it both the SIM and the phone?
- If my phone can not register on the network, then why on earth can I still use my data allowance? Surely it is dependent on being able to connect to the network!! - and yes I have turned off my wifi!!
- A solution to the problem, short off get my phone repaired as there is nothing wrong with it!
Thank you in advance of your replies.
Solved! Go to Solution.
17-11-2013 15:53 - edited 17-11-2013 16:00
Where did you get the Note from ?
Ask O2 Uk Customer Service to reset your account.
Text ACTIVE to 2020, save and reboot the note.
You may need to seek assistance from the manufacturer support site.
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on 17-11-2013 16:02
Did you buy it from O2 or a reputable outlet or was it an ebay purchase?
I have seen blocked phones where data would still work for a while even though it was barred from making calls.
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