Discount - open - family and friends

[Anonymous]

Hi

I work for network rail and entitled to a discount, has anyone else had problems getting the discount applied to their account.

Chestnut

[MI5]

Open or F&F as they are different?
You have to meet certain criteria to get the discount so we need more info.....

[Anonymous]

As an employee of Network Rail we get a Discount 02 open this gives us 30% off our bill.

I took an upgrade last week and have been trying to get the discount applied to my account since 6 calls 2 being cut off and then customer services giving me another code to text through and still havent got a text to say if this has failed or not.

[Anonymous · Accepted solution]

Maybe popping into your local 02 store may resolve this for you Chestnut.

[MI5]

Open codes have to be applied in store. It's the only way they will work, and within 28 days of upgrading or starting a contract.

[IainJ]

Can be done by texting Open to 2020. I have the same discount via my employer. I did this and recieved a text back to which I had to reply with certian details and within 24 hrs the discount was applied to my account.

[perksie]

The terms state clearly that this can only be done in an O2 store.

[Anonymous]

Hello All,

Does anyone know when the 30% discount will be applied to the Iphone5S? I believe the Iphone5C was applied in the last month. (For Emergency services)

[MI5]

Only o2 can answer that.

[Anonymous]

Where was the upgrade done? O2 Open discounts can only be applied on Refresh tariffs, so if upgrade/new connection was done @ 3rd party shops then unfortunately it won't be applied.