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Level 55: Good Authority
Posts: 8,412
Registered: ‎31-03-2010

Re: £1 data charge on pay as you go


JW64 wrote:

I have just bought my first Smartphone on Pay&Go and the same thing has happened to me! How did you sort it? I want data only occasionally and would like the choice.


Turn your mobile data off in Settings. If you don't know how to do it, as it's a new phone you must have a User's Manual. Look in that to learn how to turn on and turn off your mobile data.

Posts: 54,217
Topics: 375
Solutions: 4,905
Registered: ‎04-04-2012

Re: £1 data charge on pay as you go

Turn off data on the phone, as said many times....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

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Level 1: Joiner
Posts: 6
Registered: ‎29-04-2013

Re: £1 data charge on pay as you go

this happend when starting up my new phone it charged me for things before I had had any chance to switch them off when phone was starting up

Posts: 54,217
Topics: 375
Solutions: 4,905
Registered: ‎04-04-2012

Re: £1 data charge on pay as you go

Well it is what smartphones are designed to do, after all.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: £1 data charge on pay as you go

[ Edited ]

bw201010 wrote:

this happend when starting up my new phone it charged me for things before I had had any chance to switch them off when phone was starting up


If it didn't do that you would be here complaining that half the apps were showing out of date information.

 

Why get a smartphone and not use it properly?

 

We can stop it charging you if you ask us to help instead of just whinging.

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Level 1: Joiner
Posts: 6
Registered: ‎29-04-2013

Re: £1 data charge on pay as you go

my point was the phone was still in first time start up mode and charged me for things without me consenting to it or having the option to turn them off what next pay for stuff before you put the simcard in

Posts: 54,217
Topics: 375
Solutions: 4,905
Registered: ‎04-04-2012

Re: £1 data charge on pay as you go

But you can turn data off during the start up on most phones (there are some exceptions) but as we don't know what phone you have we can't tell you how to....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Level 55: Good Authority
Posts: 8,412
Registered: ‎31-03-2010

Re: £1 data charge on pay as you go


bw201010 wrote:

my point was the phone was still in first time start up mode and charged me for things without me consenting to it or having the option to turn them off what next pay for stuff before you put the simcard in


You couldn't have been charged for anything if your sim card wasn't in the phone. How would they know who to charge?

Posts: 54,217
Topics: 375
Solutions: 4,905
Registered: ‎04-04-2012

Re: £1 data charge on pay as you go

From another thread we know you have a Galaxy Y so just hold the power button for 1 second and deselect "mobile data" or pull down the notification bar and do the same.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum