Solved: payment card rejection

9Aevw386 · ‎28-03-2023

Ref: phone number xxxxxxxxxx

I have been trying to top up using a master card and a visa card and when get to pay message comes up saying we cannot take your payment try a different card or try again, if not contact your bank.

Please can you tell me why my cards are rejected?

Thank you,

Terry

MI5 · ‎28-03-2023

@9Aevw386

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

View solution in original post

MI5 · ‎28-03-2023

@9Aevw386

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

MayoExile · ‎29-03-2023

I am having similar problems. I'm trying to switch from a Big Bundle to a Rolling Plan PAYG plan. The debit card details are rejected with the following message shown: "we cannot take your payment try a different card or try again".

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