live chat

b4u2 · ‎01-11-2018

whenevery i try using live chat on google chrome then it says checking if theres an avilable agent?

does anyoone know what the pronblem is?

Bambino · ‎01-11-2018

Clear the cache and try again, or try a different browser.

I DO NOT WORK FOR O2

b4u2 · ‎01-11-2018

did clear cache no difference it did not help

Bambino · ‎01-11-2018

Have you tried Firefox?

I DO NOT WORK FOR O2

MI5 · ‎01-11-2018

Try this chat link too https://chat.o2.co.uk/system/templates/chat/capita/chat.html?entryPointId=1010&templateName=capita&l...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

dgilbert2 · ‎01-11-2018

I've often found with O2 that even when chat works, it can be less painful to ring customer services.

Cleoriff · ‎01-11-2018

@dgilbert2 wrote:
I've often found with O2 that even when chat works, it can be less painful to ring customer services.

Totally agree @dgilbert2

I have never had a problem with CS at all. In fact I always ring them when upgrading my sim only plan.

I could do it online but I want to make sure it's gone through as expected.

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