Track Repair never works!

[Anonymous]

This is the 3rd time my BB Q5 has been sent away with the same problem each time ,everytime i have tried to track it it says sorry you must have entered the wrong infomation....does anyone else have or had this issue it really is so frustrating

[Anonymous]

Hi

Call O2 customer services for info if the tracking does not work.

Tracking link : http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

http://www.o2.co.uk/contactus

Also if a phone is sent away for repair for the same issue x3 times you should
Push for a replacement as per o2's terms.

[MI5]

It worked fine for me when I recently used it.
Make sure you enter the info exactly as it shows in your email (even if they have spelt your name wrong as they did with mine).

[jonsie]

Don't tell me...they put MI6

Seriously, speak to customer service but I've not heard of any problems tracking repairs.

[Anonymous]

Just tried it 3 more times and it isnt working it asks for postcode then repair no then security code (not an email) i shall contact 02 tomorrow Thanks for you help

[Anonymous]

I have asked for a new phone the phone is only 12 weeks old and has been sent away now 3 times such a nightmare Thanks

[Anonymous]

Hi

Certainly is worth asking especially for such a short pan of time you've had it.

[MI5]

They should replace the phone after 3 failed attempts at the same repair....

[jonsie]

You are within your rights to ask for a change of handset now, same specs and price.