Re: Replacement sim card - Page 2

Anonymous · ‎01-06-2012

My current sim card is cracked. I want to keep my current number when I get it replaced but I can't find anywhere on O2 website where I can contact them to get a replacement. Help needed urgently

MI5 · ‎21-07-2015

You need to contact CS http://www.o2.co.uk/contactus
We are just customers and cannot access any account details for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

opa · ‎03-04-2018

My current card is damaged and I would like a replacement. I am disabled so cannot get to o2 shop. I want to keep my current ber. Help please. Thanks

Tony Tapsell

MI5 · ‎03-04-2018

@opawrote:
My current card is damaged and I would like a replacement. I am disabled so cannot get to o2 shop. I want to keep my current ber. Help please. Thanks
Tony Tapsell

@opa please call customer service and they will send out a replacement http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

nicholasfinlay · ‎16-07-2023

How long does this typically take?

pgn · ‎16-07-2023

@nicholasfinlay wrote:
How long does this typically take?

Replacement PAYG SIMs are dispatched via Royal Mail, so anything from 3 to 8 days roughly, @nicholasfinlay.

Contract SIM replacements are more tedious, best done in an O2 Shop if you do not want to lose service on the current SIM, and the ensuing delays as that is all sorted after you actually receive the new SIM.

Links to O2 Social Media Team here