New phone without the add on!

[Saraleeds89]

Purchased a Sony Xperia 5iv contract phone with a free tv,I've not received anything then when I try to contact them it says email address can not be found 🤔 anyone else have any other information? 

Thank you 😊 

[MI5]

@Saraleeds89 

There was a link in Priority to claim https://priority.o2.co.uk/offers/63da56e0cf66dd78e091f840

Or claim here from Sony https://www.xperiarewards.co.uk/TVoffer/

[Saraleeds89]

I did all that,was supposed to hear back within 21 days. It's been well over that

[MI5 · Accepted solution]

You need to chase it up with Sony @Saraleeds89 

It's not an O2 promotion.

1. For any queries regarding the delivery of your TV please email us at customercare@xperiarewards.co.uk.

[GDM67]

I'm still waiting for the phone, apparently out of stock. Wondering what will happen if I don't get the phone in time to claim the TV. I'd like to think it will be honoured, though this experience is making me wonder!