New device delivery

[Matthew98]

I have recently upgraded to a new device. It was fro same day pick up at a store but updated and the device got sold. It tried to get delivered the day after but returned to the depo due to not being picked up on the same day pickup. How can I pickup a device that’s not there? 

I rang 202 and they stated I needed to cancel my device for me to re order to the store or pickup. However customer service says he cannot do it and I need to do it myself but this is not possible? Any advice on what to do please 

[MI5]

@Matthew98 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Breanna]

Were you able to get in touch with O2 on social media @Matthew98?