Delayed delivery

[Jordan29]

More info

Hi so I ordered a new phone about 4/5 days ago under the understanding U would receive it the next day and it still hasn’t arrived. I just called customer services and she told me she had raised the issue with the credit checkers and I should hear back soon. How long will the whole process take after this? 

[Enlli]

Little we can tell you as this is a community forum made up of customers similar to you.

Maybe a call to Sales direct will help 

Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Jordan29]

this is what i did but i wasn’t sure how long it takes for them to dispatch orders after the order has been approved 

[Jordan29]

@O2Sarah- @O2Jonathan would you be able to help?  

[pgn]

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@Jordan29 wrote:

@O2Sarah- O2Jonathan would you be able to help?  

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@O2Sarah- will be in from 8am Monday morning, @Jordan29 - no Forum advisors on a Sunday 😎

[O2Sarah-]

Thanks for the tag 

@Jordan29 I will send you a private message so we can look into this.