Portrush - no mobile internet coverage after 12 noon

[Anonymous]

Dear O2,

Any chance of installing another mast in the Portrush area right now? Due to holidaymakers and high smart phone usage (so O2 Coleraine tell me), my internet connection is non-existant from 12noon to 12midnight. It only works for sure in the very early morning.

It is very frustrating, especially as I have paid you for a service that I am not actually getting. I remember going to my local sweetshop. If I bought a bag of 'penny-chews', I got a bag of 'pennychews.' If I wanted some more, unless it was Sunday, I just went back down the sweetshop and paid the lady over the counter. That was circa 1979-1980, long before the age of the personal computer, let alone mobile internet.

Compare that then with O2 service in 2014 - I pay you £10 a month, and I get nothing in return for 12hours a day. And so much for privatisation creating rival companies and a choice. O2 are the only service provider that give a reliable service to Portrush. Looks like you've got me over a barrel then.

I know some people must think that Northern Ireland is 'way beyond the timber line', but for better or worse, it is still part of the UK. When I visit in-laws down in the Co. Derry area, they are still on a weak GPRS signal. Hey-ho, better start using smoke signals.....

[jonsie]

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@Anonymous wrote:
Certainly sounds possibly like mast congestion tullyhubbert

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Customer services' now 'stock' answer!:smileywink:

[MI5]

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@jonsie wrote:

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@Anonymous wrote:
Certainly sounds possibly like mast congestion tullyhubbert

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Customer services' now 'stock' answer!:smileywink:

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They must be quoting us on here!

[Anonymous]

Been weeks now with no data, shows up 3g, but wont work.  EE customers get 4g with no problems.  Still have to pay full price for a service that wont work.  Cant wait to get out of contract with O2.  Anyone in this area dont use O2!!!!!!!

[jonsie]

If its showing 3G are you sure your settings are ok? Does it work in other areas? Check your settings here or text ACTIVE to 2020

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

[MI5]

Prob mast congestion - It should work in the middle of the night when everyone else is in bed

[Anonymous]

There is a mast down in the area...

EDIT:  @Anonymous , is your post code BT49 9xx?

[jonsie]

Weeks? I would be making a complaint and trying to leave penalty free.

http://www.o2.co.uk/how-to-complain