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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

O2 Email/Webmail to close?

[ Edited ]

I don't know what is going on here and I'm not sure I believe it, but a thread has appeared elsewhere saying that O2 Webmail will be closing at the end of the year according to an O2 Web Chat advisor.

 

Maybe Chiara could check this out as people using this service may need to make other arrangements. 

 

http://forums.thinkbroadband.com/o2/4259681-o2-to-close-all-webmail-accounts-by-november-2nd-2013.ht...

 

 

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Level 9: Fired up
Richard_Allen
Posts: 850
Registered: ‎03-09-2012

Re: O2 Email/Webmail to close?

[ Edited ]

If this is true, I'm going to Plusnet, 12 month contract or not.

 

 

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Community Manager
Chiara
Posts: 863
Registered: ‎24-04-2013

Re: O2 Email/Webmail to close?

Thanks for highlighting this. I'll raise it with the relevant people, please bear with me until after the weekend.
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: O2 Email/Webmail to close?

@Chiara any update to this?

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: O2 Email/Webmail to close?

bump now wednesday morning

 

@chiara or @toby

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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jonsie
Posts: 25,082
Topics: 203
Solutions: 1,979
Registered: ‎04-01-2009

Re: O2 Email/Webmail to close?

This could be of major significance to many customers. Come on O2, just a simple statement to confirm or deny!

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Level 16: Talkative
browni
Posts: 2,151
Registered: ‎07-10-2008

Re: O2 Email/Webmail to close?

This was raised on TBB and is actively being discussed on a forum which I dare not mention here. No doubt it's been raised on other forums as well.

It's now roughly 3 working days since you were made aware of this and I find your lack of response disappointing to say the least for something which could have a major impact on your customers.

Not forgetting that the removal of the email service will necessitate the removal of the email to mobile service which was sold as part of your broadband package. That to me is a major change in my contract to my detriment and obviously you know the ramifications of that.

So, a bit of clarity regarding this issue would be appreciated asap.

#siwy
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Community Manager
Chiara
Posts: 863
Registered: ‎24-04-2013

Re: O2 Email/Webmail to close?

We're still awaiting for a reply. It's been chased.
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: O2 Email/Webmail to close?

@ Chiara

 

As Livechat has stated it as a fact why is this taking so long? It should be yes live chat is correct or No livechat has made it up (yet again false info)

 

This is a yes no answer or has live chat let the cat out of the bag and o2 do not want the truth to be told?

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Community Manager
Chiara
Posts: 863
Registered: ‎24-04-2013

Re: O2 Email/Webmail to close?

@Adam As I said, I am still waiting for information.
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