Unable to send or receive texts

[Johnaldo]

Hello,

I have  Nokia Lumia 610 running WP7.8 on O2 PayAndGo.

In the last week I have been unable to send or receive texts.

Can anyone suggest what the problem may be?

John

[Cleoriff]

Hi @Johnaldo

Check network status first http://status.o2.co.uk/

Also text Active to 2020 save the settings and reboot the phone...

.

[Johnaldo]

Thanks for the quick reply!

I just checked the network status and there's no problems.

I can't text "Active", because I can't send texts!

John

[jonsie]

Try removing and cleaning the sim card or get it swapped at your local o2 store. It could be a network issue that they don't yet know about.

Sometimes just switching the phone off/on can sort problems out.

[Cleoriff]

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@Johnaldo wrote:

Thanks for the quick reply!

I just checked the network status and there's no problems.

I can't text "Active", because I can't send texts!

John

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Duh me

Check your message centre settings...

http://www.o2.co.uk/help/phones-and-devices/text-message-settings

[Johnaldo]

I've tried cleaning the Sim and rebooting the phone, but it made no difference.

John

[Johnaldo]

And I've checked the message centre settings, and they are correct.

John

[Cleoriff]

Then I would try a new sim. Pop instore and get one They will transfer everyone over for you very quickly...

[Anonymous]

Great advice guys! and quick to respond too!

@Johnaldo let us know how you get on after swaping the sim

[Johnaldo]

The SIM was brand new and only in use for 2 or 3 weeks before the problem began, so unlikely to be that.

I don't know if it's a coincidence but I experienced the problems after receiving my first picture message (MMS is it?) ... could that be relevant?

John