old contract wasnt cancelled

[Anonymous]

My contract came to an end and i opened a new one with a new phone. As i wanted to keep my old number (ive had it about 7+ years) i used it in the new phone. I realised after a few months that O2 were charging me for using this number on the old contract, and also charging me for the new contract. Has this happened to anyone else, and what can I do about it, eg can i get a refund?

[Anonymous]

Speak to Cs ASAP on 202.

You should have just upgraded but sounds like you've opened up a secondary contract.

[MI5]

Unfortunately you chose to take a 2nd account and O2 have correctly billed on for it.
If the old number is out of contract you can cancel it now and move th number to the new account and use that from now on.

[Anonymous]

is it a new 02 contract, if so what you have done is called Mashing you should of just done a simple upgrade you have 2 choices keep 2 lines running to keep your old number or canx your new line and pay the large canx fee or get a pay and go sim, port your old number on to that wait 2 months and port it on to your new account, its going aropund the houses but send me a private message and il talk you through it  

[MI5]

Sure cancelling the older, out of contract, sim would be easier?

[Anonymous]

You can cancel the old contract with 30 days notice and just use that number on your new contract

[Anonymous]

No my contract ended, O2 contacted me 6 weeks before it was due to end. I told them i wanted to keep my old number. I have got it transfered to the new phone and new contract now, as it should have been from the start. Thanks for your reply

[Anonymous]

yes it is MI% but it depends on how desperate she is to keep that number, best of canx the old number getting a pac and porting it over to pay and blow for 2 months then porting it onto her new account 

[Anonymous]

So you are only being charged for one contract?

[Anonymous]

Please phone Cs on 202.