Scam?

[Trish4]

I am receiving frequent calls from 020 numbers offering me 30% discount on my O2 mobile phone bill for 12 months . Is this a scam?

[Cleoriff · Accepted solution]

@Trish4 

It's a scam

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

You can also reach O2 via social media

Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Trish4]

Thank you. As I suspected!

[rescue193uk]

Damn, I fell for this.  I feel so stupid.  Mind you the 02 customer service reps I spoke to, no nothing about it.  They were very unhelpful when it came to who and where I go to report it.  ive advised my bank where the DD comes out of as well.

You can tell Virgin Media have taken over o2 can you.  Thank you for the confirmation @Cleoriff 

[Enlli]

@rescue193uk Follow the advice from @Cleoriff 

I'm afraid it will need to go to O2's fraud department who are extremely slow.