on 16-12-2023 11:17
Hi,
For the past 3 days, I have been trying to give you a STAC code and I am getting nowhere. This is causing me a lot of stress as I have disabilities which mean I cannot phone customer service as others can do. I have tried to make contact through Twitter and Facebook and they don't seem to have a clue as to what STAC codes are. I tried to give you the STAC code via the links on posts already given to verify my number and fill out the disconnect form, however, after entering my number and security pin number the page comes up as not available. Please can someone help me.
on 16-12-2023 11:22
Complete the form here for support O2 | Support Request Form
Guide: Migration & porting into O2
on 16-12-2023 11:33
on 16-12-2023 11:33
I've just tried to use the support request form. I filled it in and submitted it but I get a message saying there is a problem try again. I tried 3 times to do this and got the message each time. I checked for errors and there is none.
on 16-12-2023 11:40
As fellow customers like yourself there is little else we can do, sorry.
You've tried social media, who may need another reminder from you and you can't call, so unless you can get someone else to call for you, I'm stuck Guide: How to find help & contact O2
Maybe you could try in store ?
https://www.o2.co.uk/storelocator
on 16-12-2023 12:15
Thanks anyway.
on 16-12-2023 13:29
on 16-12-2023 13:29
You could try again using a different browser. I suggest that you clear your cookies and temporary internet files beforehand. 👍
on 16-12-2023 14:30
on 16-12-2023 14:30
Thanks. I will have a try at that.
on 16-12-2023 14:37
on 16-12-2023 14:37
You are welcome. Please let us know how you get on.
on 16-12-2023 14:46
Well did it work @Psychemama ?
on 16-12-2023 15:49
on 16-12-2023 15:49
No, haha but thanks for trying.