Number port delayed.

[SirRaj]

My number from EE should’ve been ported to O2 on 26 April 2024. However, this did not happen and nor has it happened up until today, 30 April 2024. Despite my many calls and conversations with online chat, they are unable to establish the reason why there has been a delay and when the number will be finally ported. I have followed their advice in terms of switching off my phone which has not fixed the issue. Regardless of the number of times my case has now been escalated I  don’t believe O2 have not grasped the gravity of this delay and the number of issues it causes for individuals who rely on that one number they have been using for many years. As as I am within my cooling  off period I may consider not pursuing a new contract with O2. 

[Bambino]

@SirRaj This is not O2. This is a customer community. Online Chat is useless.

You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

@SirRaj 

Just cancel, and cancel the port, by speaking to EE and o2 simples really. 

Has your EE sim card been deactivated by EE already, as if not it could be EE blocking the port, usually where you are still in the minimum term, there is debt of the account plus a variety of other issues. 

If your EE sim is dead then that could mean a split port, which means o2 and EE need to fix it, so you need to persevere with o2 and ask them to pass to the back office and EE have 14days to fix it from past experience.

Ports dont tend to happen on Fridays as things cant be fixed on either side other the weekend, so I would expect it to have happened yesterday.. 

You might be best reaching out to o2 on social media just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , I find Twitter is the best way.

[SirRaj]

Thank you both for your advice. I’ve been told that the port is in progress and has been escalated. Had I known that porting does not take place on a Friday I wouldn’t have chosen that date. I’ve contacted the team on Twitter who have said the same thing and they can’t help me. I still have the EE Sim is dead

[japitts]

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@madasaf1sh wrote:

@SirRaj 

as if not it could be EE blocking the port

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No operator blocks a port for billing reasons. If a PAC has been issued, and there's an outstanding billing problem, it will be resolved on the final bill. The time for "blocking a port" is by refusing the issue of a PAC, not after.

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@madasaf1sh wrote:

@SirRaj Ports dont tend to happen on Fridays

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Ports absolutely can and do happen on a Friday. Some operators also have internal support for inbound ports on weekends - it won't resolve all issues but does resolve many.

[TGoose]

@SirRaj thanks for posting your situation, I thought I was then only one! 45 days ago I moved to Virgin with VOLT O2 Sim and since then had 4 service level agreement dates (28 days) worth of promised escalations and excuses.

(I think its really important to share thr good, the bad and ugly on here).

I too am moving from EE to O2. If someone from O2 would tell the truth and explain "why" I'd be happy. I now have spam calls and text on the temp number, so requested a SAR under GDPR to see what's wrong and why / where data about me is going. 

[SirRaj]

I’m still waiting for my port to be completed. I have called twice a day for the past six days and each time I am told my case will be escalated. I’m not sure how many escalation levels there are, but I’m sure they now just say that to give me faults assurances. I was also told that each time my case is escalated. It may add time to fix the delay. To be honest, I don’t know what to believe now. Every time I call there is no update and there is certainly no reason stated for the delay. I have contacted EE my previous provider who have assured me that there are no concerns at their end. 

[Oxonian]

@SirRaj 

@TGoose 

You need to persevere with O2. Unfortunately, this is a customer to customer community so we cannot access your accounts.

You have a suggestion above from @madasaf1sh to message O2 on social media and I endorse this. The social media team are based in the UK and seem to have a track-record of solving problems : 

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

You might need to send this team a couple of reminders. Typically, it is 48 hours before they properly engage with you.

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2 

[TGoose]

Since 21st March, X (Twitter) reminders every other day!

Only a few more weeks to go then I can take the original complaint to the Ombudsman 😞

[Oxonian]

Good luck with the Ombudsman @TGoose ! 👍