Breakdown of the events so far.
Wednesday 20th - Placed order and paid deposit. Received email regarding credit check, would hear back in 24hrs.
Thursday 21st - Hear nothing. I wait.
Friday 22nd - Call o2, put through to credit team, credit check is accepted.
This is where my confusion starts. After my credit check was accepted, I received an email to say that I need to login to my account to see what to do next. I login, there is nothing there. No order confirmation or anything. Then, when I click on my basket, my order is still there! There's a message at the top saying the credit check was passed and the reserve payment has been taken. I haven't received any sort of order confirmation email so I am not sure if I am supposed to checkout again... I am apprehensive to do this as it is asking for reserve payment again, I don't want to pay twice. I have all contract documents and a number beginning with 'NC...' does this mean my order has gone through and I simply need to wait for a dispatch email or something? Has anyone else been in this situation?
Any help would be much appreciated.
