My02 App

[Amiee33]

Is anyone’s my02 app not working?

[MI5]

@Amiee33 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Amiee33]

Hi so it is down at the moment?

[MI5]

No, just messed up.

[Amiee33]

Wonder how long it’ll take for it to be resolved 

[MI5]

You need to contact O2 to reset it @Amiee33 

[Amiee33]

I did but no outcome

[MI5]

Try again.