"All The Data You Need in Europe” - Yeah Right! (O2Travel)

[Anonymous]

OK, I am new to O2 and I have been pretty happy, that is until now.

As I travel abroad a lot, O2 Travel was one of the main reasons for me going with O2. What a mistake that now seems to be.

I fully understand the need to throttle bandwidth, but the throttling is so aggressive that I cannot even load 19 out of 20 webpages. I have read that the throttling limits your speed to 15Kbps. However, it is taking as long as 10 minutes to load a single webpage, including BBC mobile website pages.

Selling this as a service where you can use “All The Data You Need in Europe” is very, very misleading. As it stands, the service is totally unusable, even for the most basic tasks once throttling has kicked in.

In case anyone is wondering, I have tried both roaming partner networks where I am in Spain and both are the same. Other users in the same room on these networks are getting 18Mbps and 16Mbps respectively. Before the throttling kicks in, the service is very fast.

This is wrong to offer “All The Data You Need in Europe” and yet cripple the service to the point where it is for all intents and purposes very much a data limit.

[MI5]

I assume the throttled speed would be the same as it used to be when you went over on your contract minutes, ie, completely useless for all but whatsapp, BBM and iMessage text only.

[Anonymous]

It's a sad time when now you're supposed to assume unlimited is actually limited

[Cleoriff]

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@Anonymous wrote:
It's a sad time when now you're supposed to assume unlimited is actually limited

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It never really affects me Mel. I go abroad often and now I have had a WiFi 'conversion'. Its that or nothing...:smileywink:

[Beenherebefore]

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@Anonymous wrote:
It's a sad time when now you're supposed to assume unlimited is actually limited

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As regards internet access that has always been the case.

ISPs and mobile network providers have their own version of the Shorter Oxford Dictionary.

Another example is "upgrade"....this actually just means a new contract using a different device to the one you have now.

[Anonymous]

Ok, I've lodged a complaint, as I must have reliable data whilst abroad. We will see how it goes.

[Anonymous]

The very best of luck with this.

I wish you well.

[Anonymous]

Thank you!

[Cleoriff]

And please come back and update us? Many of us travel abroad a lot so would be interesting to see any response...:smileywink:

[jonsie]

I travel overseas many times whether Europe or further afield. I can honestly say I've never had any problems. My choice is to use wifi combined with a local simcard. Know before you go, research is the way to go. We have some horrendous stories on here and roaming is always a worrry to be honest. Before you go next time, send me a PM and hopefully I can help. Many people giving you advice have never been overseas. I know the problems and the way to get round them....

[Cleoriff]

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@jonsie wrote:

Many people giving you advice have never been overseas. I know the problems and the way to get round them....

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As you know @jonsie  I am not one of 'those people'. Fortunately for me I took the advice of yourself, MI5 and Bambino. My bills when I go abroad now are not much higher than when at home

I found my eureka moment with Wifi...and all the other apps that can be used...