on 28-10-2014 19:35
on 28-10-2014 19:35
Today I lost signal on my iPhone 5c so i turned it off and when turning it back on it told me to connect to iTunes so i did this then to then be greeted with a message saying that i had to restore my iPhone which would mean i lost everything! Job interviews, university information, contacts, photos, everything! I can not stress how important it is to back up your phone as regualar as possible as i was not warned that my iPhone could courrpt at any time on its own so i did not back up my iPhone as i didnt think i needed too to then be told that they can not 100% garanty that any phone will not do this at least once in a 2 year period. When speaking to o2 on live chat i was told they could do nothing for me. I told them I do not trust my iPhone anymore as they told me my handset was courpt but when i asked for a new phone this was refused and the only thing i could do was send it off to be repaired and i would have to pay an extra £25 for a simple phone that wouldn't do anything i needed it to. They said the £25 would be refunded when taking the simple phone back when getting back my iPhone but i still do not understand why i had to pay extra money for a fault in the handset that they supplied.
28-10-2014 19:40 - edited 28-10-2014 19:42
28-10-2014 19:40 - edited 28-10-2014 19:42
Hi
How long you had the iPhone for?
If under a year, I would book an appt with the Genius Bar at your local Apple store.
on 28-10-2014 19:42
on 28-10-2014 19:44
on 28-10-2014 19:44
on 28-10-2014 19:45
on 28-10-2014 19:45