General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

o2 surprises poll

may be if we do a poll... o2 will realise that the OLD surprises that they gave such as free texts for a weekend, free phones calls for days etc are far more better than 505 off vouchers or free music download....

MINIMUM TOP UP AMOUNT FOR PAYG CUSTOMERS

Ok this is more just a query than anything else. Why on the majority of phone networks (be it mobile or for broadband) are people able to top up a minimum of £5, yet o2 only let you top up by a minimum of £10??

O2 is best on mobile complaints (ofcom)

http://www.bbc.co.uk/news/business-13156156I would be wary of 3 the worst of them allfull info on ofcom site http://consumers.ofcom.org.uk/2011/04/m ... -revealed/

Iphone 4 problem with unlocking.

Hi my parents purchased an iphone 4 for christmas, and i have already got a contract (BT)and the iphone is a pay and go o2. i followed the o2 steps eg. filled in the unlocking form and paid the fee of £15 to do so, also synced the iphone to itunes bu...

O2 #blue is now open

Here's an email I received earlierHello,You may remember requesting an invite to the #blue beta in the past few weeks; we've had a peek and noticed that we you have not yet signed up for an account.We've recently opened #blue to everyone, which means...

Bars but can't call or text...

Have had this problem on several days recently - lots of bars so coverage apparently OK but neither of us (both on 02) can make or receive calls or send or receive texts. When coverage comes back, texts have been lost and calls aren't registered. Is ...

wifi

I am confused about wifi, I thought when you connected to wifi it was free, please can anyone help me to understand

How does a mobile network work?

Hello,I watched a tut on the O2 website of how a mobile network works. It showed how all masts and small base stations where the masts meet up are connected by cable to the main O2 service centre.My question is this. Does o2 have it's own cable netwo...

Age check

Really not impressed!! havent got a credit card so can't prove that i'm over 18, sort of renders my o2 dongle useless! anyone else having problems with this? can't understand why using a debit card wouldn't do the same job?

Free Texts Not Gone Through

I topped up my phone on the 20th March and for my 02 sim card, I get 300 free texts and if I go over that then the free texts activate a month after I have topped up. I went over the 300 texts (somehow) so my free texts won't activate till the 20th o...