on 17-08-2016 15:47
on 17-08-2016 15:47
on 17-08-2016 18:10
on 17-08-2016 18:12
@Anonymous wrote:
@Anonymous You might want the complaints link
http://www.o2.co.uk/how-to-complain
@Anonymous contemplating it
on 17-08-2016 18:37
on 17-08-2016 18:37
on 17-08-2016 18:51
Think the only way around our issue is to wait for the 72 hour timeout to take effect as service can't cancel an order which hasn't been placed
on 17-08-2016 18:53
on 17-08-2016 18:53
Have you checked with your banks? Some people having this problem have found that the money has already been taken ...which is even more of a pain. Bad enough as it is though...
Veritas Numquam Perit
on 17-08-2016 19:14
on 17-08-2016 19:14
17-08-2016 19:40 - edited 17-08-2016 19:40
@Cleoriff wrote:
Have you checked with your banks? Some people having this problem have found that the money has already been taken ...which is even more of a pain. Bad enough as it is though...
It was an issue with O2 as they've cleared the pending checkout order. I can now proceed through the upgrade as normal but can't checkout as my bank has stopped the payments via my Debit card as a fraud prevention issue.
on 17-08-2016 19:41
@Anonymous you should be ok to process the upgrade now. My account has been reset to allow it.
on 17-08-2016 20:17
on 18-08-2016 09:09
on 18-08-2016 09:09
Hi @Anonymous,
I was asking if you had tried the online ordering process again today to see if you can obtain an update via the site on tour order. How are you getting on since you posted yesterday?
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