One thing I find is how difficult it is to provide feedback to O2. So hopefully someone takes note of this.
After purchasing a new phone in an O2 store yesterday I got home and contacted customer services to unblock the sim (phone had been stolen the previous day).
CS decided the store had not registered the new sim. The advice was to return to the store because they had made a mistake.
Eventually I did return to the store where I received proof the sim had been registered properly and they contacted CS and got my phone unblocked straight away.
Problem solved however I find it utterly bizarre that two different departments within O2 blame each other for the mistake and the onus is on the customer to waste their time and money getting it sorted rather than two departments talking to each other. The guy in the store was helpful personnified. The person I spoke to in CS wasn’t even prepared to pick up the phone to the store to clarify. The guy in the store is the only reason I have an O2 account right now.
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