Ofcom latest complaints figures released

adamtemp64 · ‎08-07-2016

http://consumers.ofcom.org.uk/news/customer-complaints-july-2016/ O2 still doing very well compared to all the other mno's and only tescos mvno did better than o2

Just for info

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jonsie · ‎08-07-2016

Apart from Vodafone, there isn't really much in any of them.

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Bambino · ‎08-07-2016

Never realized that Vodafone's complaint level was so high. I wonder why? Good to see that Three are on a par with O2, as I have a sim with them as well.

I DO NOT WORK FOR O2

MI5 · ‎08-07-2016

Three's CS is way ahead of O2's but this forum goes along way towards O2's status.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Bambino · ‎08-07-2016

I agree with you on both points.:smileywink:

I DO NOT WORK FOR O2

viridis · ‎08-07-2016

Vodafone have become shocking the last few years tbh,

Cleoriff · ‎08-07-2016

Quite enlightening really....Though as they haven't actually provided a breakdown of complaint content we can only guess. I realise it's an overall rating but it would be interesting to see it in more detail

Veritas Numquam Perit

jonsie · ‎08-07-2016

I have two cousins who changed recently from Voda because of problems. Both paid off their contracts to leave and Voda do seem to be in decline I'm afraid.

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MI5 · ‎08-07-2016

I used to have a PAYG sim with Voda when they did 500mb for £10 a month (it was a good deal back then), but they were truly awful even then!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous · ‎11-07-2016

Aahahahahaahha. I think Vodafone paid them not enough so they decided to teach them.
It is unofficial but Ofcom is nothing. Just plain nothing. You could completely eliminate them and nothing would change. What you think how they are making money. Google Ads may be .....
They get funds from mobile and other communication companies.
I have spoken with one of them and when she started O2 protectionism her reputation just went down the pipe. They like the same O2 but with other name. I asked her joking is Ofcom subsidiary of Telefonica. She was confused for a moment and did not answer properly.
So please forget about Ofcom as they need to make money to pay her a salary which I suspect is for a graduate £35.000.