Today I was making an enquiry about a new phone...
I was kept on hold for over an hour whilst they redirected me to the right department, not that I mind, I have a speakerphone and just left it on
Then when they picked up I heard
"I suppose I'd better deal with this ***** who's been in the queue for over an hour that nobody wants to deal with"
I couldn't believe it.... If this is how 02 treat their new customers then I don't know why I signed up with them.
I then went on to ask him why I was called a *****.... He just stuttered and mumbled something about it not being directed at me
:womanindifferent:
I was kept on hold for over an hour whilst they redirected me to the right department, not that I mind, I have a speakerphone and just left it on
Then when they picked up I heard
"I suppose I'd better deal with this ***** who's been in the queue for over an hour that nobody wants to deal with"
I couldn't believe it.... If this is how 02 treat their new customers then I don't know why I signed up with them.
I then went on to ask him why I was called a *****.... He just stuttered and mumbled something about it not being directed at me
:womanindifferent:
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It was Business Sales. I'd been through about 2 other previous departments as I didn't know which department to call, as I am new to 02.
I didn't get his name.
I guess everyone in call centres is a bit like that (it's not the best job in the world, everyone moaning at you)
He was just stupid enough to click the phone on, before he'd finished his sentence. I was a little shocked.
I didn't get his name.
I guess everyone in call centres is a bit like that (it's not the best job in the world, everyone moaning at you)
He was just stupid enough to click the phone on, before he'd finished his sentence. I was a little shocked.
Oh yes Jawsing, we all know the 11th commandment 'don't get caught'! 
I have many a time put customers on mute, swore, thrown my pen on the desk or made V signs at the screen. This agent seems to have been just not paying enough attention before answering.
I have to agree that you could certainly take this further as it is unacceptable, or if the rest of your query was dealt with okay you could give the guy a break, because this could be depending on how strict O2 are job loosing conduct.
But yes you certainly have a case to complain if he said that and you heard it.
I have many a time put customers on mute, swore, thrown my pen on the desk or made V signs at the screen. This agent seems to have been just not paying enough attention before answering.
I have to agree that you could certainly take this further as it is unacceptable, or if the rest of your query was dealt with okay you could give the guy a break, because this could be depending on how strict O2 are job loosing conduct.
But yes you certainly have a case to complain if he said that and you heard it.
It was Business Sales. I'd been through about 2 other previous departments as I didn't know which department to call, as I am new to 02.
I didn't get his name.
I guess everyone in call centres is a bit like that (it's not the best job in the world, everyone moaning at you)
He was just stupid enough to click the phone on, before he'd finished his sentence. I was a little shocked.
I love my call center job.
And I don't mind the moaning if it's for a valid reason, I get a massive buzz from stopping the moaning and turning them around.All calls are recorded, if you know the time you phoned then call in or email in with the times and request the call to be listened to. You said you don't know the advisors name though so might be a bit fruitless.
I think business sales is held with an outsourced company, which as jawswing says.
Brendan, if there are screens up for that particular queue then you know the average wait time at that moment but it doesn't mean that person has been waiting that length of time, especially if they have been internally transferred.
