More Redundancies and Changes at VMO2

Enlli · ‎04-09-2023

We may see some of the repercussions of this on the forum

https://www.cwu.org/news/urgent-assurances-demanded-on-job-security-across-capitas-vmo2-contract-as-...

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pgn · ‎04-09-2023

Read that yesterday, @Enlli - no more ‘Out of Hours and Complaints Team’ but the ‘Formal Complaints Support’ guys and gals to be brought back in-house by VMO2. That "one man in a shack" taking six weeks or more to handle a formal complaint is about to get a whole lot of help ... Should help those who get their phone nicked 👍

Links to O2 Social Media Team here

Enlli · ‎04-09-2023

Let's remember these are synergies. They will be needed for when both companies are combined into one and then flogged off to some hedge fund or Venture Capitalists.

Reading the whole article Business customers are going to see a big change.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎04-09-2023

Crapita, are very expensive for what they offer, and to be honest they are losing a lot of contracts at the moment, a few companies I know of have pulled their contracts, in the past few years...

However saying that move teams offshore has a lot of drawbacks, and a few companies are moving back in house...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

gmarkj · ‎06-09-2023

Interesting to see the Social Media workstream mentioned...

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