General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Signal, why is O2 Signal worse than the old virgin

On holiday as I was moved to O2 and my phone was more than useless, could not send/receive texts. Make or receive calls. Had to travel to find reception, will be glad when I can move .

O2 login page broken

Dear sir or madam,When I try to login to O2.co.uk website via my mobile phone it asks me for my mobile number. I enter the mobile number and get a code sent to me. After using the code the website just redirects me to the login page again. I tried cl...

Stwmrk1Personal info

O2 sales and customer services teams are quite unprofessional. I have been in touch with 02 to renew my contract however the service I received is not the best. Got cut off many times without anyone speaking, i can gear thr noise when the call was an...

Signal service

My 0² sim services is very slow using a this company.i am very disappointed to use this company broadband services

Waiting times

Is anyone else appalled by the current lack of customer service O2 are providing?

Apple Watch Ultra upgrade

Upgraded to an Apple Watch Ultra, delivery is now nearly a week late when originally showing in stock and paid for delivery, contacted O2 on chat yesterday and the advisor was unable to answer why the upgrade delivery is not only late but where it is...

RIP Virgin Mobile.

As of now Virgin Mobile have ceased to sell New Phones, and Airtime Packages. There are no upgrades either. Giffgaff have been added to SIM only. I got warning of this a few weeks ago but was asked to keep quiet.Seems they wanted it to go out with a ...

Roaming Charges

I am aware that at the moment there are no roaming charges for using you phone in Europe up to 25gb. Does this also apply to countries out of Europe? Do roaming charges also include phone calls?Thanks

202 scam?

I wanted to find out how i could prevent my phone from connecting to cruise ship satellite without me having to use airplane mode and not being able to use my phone at all. I rang 202 and the guy wouldn't tell me wanted to verify my account which i d...

Feedback for telephone agent Njabulo

After experiencing drawn out troubles with my phone and experiencing negative service from my local O2 shop and other O2 telephony agents (poor oversees line, getting cut off, language issues)I must express my gratitude to Njabulo Malloy for his exce...