How to delink one of the accounts from MyO2

[Anonymous]

My daughter is now handling her own account but it is still linked to my MyO2.

Is it true the only way to get this resolved is to register a complaint?

I have rung CS once, been told they had done it but it is no different,

[Anonymous]

Hi

Once linked you cannot unlink them.

[Anonymous]

this is a new contract - they must be able to cancel and re-set it up at worst

[MI5]

The option is not available for customers to do it themselves but CS should be able to assist, I would think - Call them on 202.

[Anonymous]

I recall their being a warning on the page that once the numbers were linked it's not possible to unlink them.

What have O2 on 202 Said ?

Edit : the complaint link is here if you want to use it http://www.o2.co.uk/how-to-complain/complain

[Anonymous]

He said it was done - but it is no different.

I will call again - wanted to see if other people had managed it before I called

[Anonymous]

It sometimes pays to call back to speak to another agent.

Let us know what they say please.

[MI5]

It must be possible for CS to do, but it might not update until the systems run overnight.

[Anonymous]

A similar thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DO-NOT-LINK-YOUR-O2-ACCOUNTS/m-p/642657/highligh...

Seems one has to push for the unlink to happen.

[jonsie]

It was so simple when you could do it yourself online. It's time they reintroduced it. I have a P&G linked to my account which I scrapped around a year ago but I don't want the hassle of chasing O2 to do it.