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Level 1: Joiner
Posts: 3
Registered: ‎07-02-2011

Change My Number

Is it possible to change my phone number through o2?
Posts: 31,946
Topics: 250
Solutions: 2,170
Registered: ‎04-01-2009

Re: Change My Number

Call customer service and they will change the number for you. This will be free of charge if it's your first request. Tell them you are receiving nuisance calls or texts.
You don't need a new sim card as O2 will provision a new number to your present sim.
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thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013

Roaming via wifi from various bars in Thailand. All replies subject to time of day and quantifiable amount of Thai whiskey!!
Level 1: Joiner
Posts: 3
Registered: ‎07-02-2011

Re: Change My Number

thank you very much, do you know which number it is i need to call? and i will i lose my numbers and messages?
Posts: 31,946
Topics: 250
Solutions: 2,170
Registered: ‎04-01-2009

Re: Change My Number

Use the contact details at the foot of the O2 home page or try the online chat. Just browse the shop pages until you get a pop up chat box. They do work quite late. I have used the chat option at 10pm recently.
It's almost certain you will lose your contacts so you will need to back them up first. If your phone is equipped with a memory card then you can back them up there.
O2 Community | Forum authority badge
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013

Roaming via wifi from various bars in Thailand. All replies subject to time of day and quantifiable amount of Thai whiskey!!
Level 1: Joiner
Posts: 3
Registered: ‎07-02-2011

Re: Change My Number

great thanks, unforutnately phone lines are only open till 9pm and the chat thing referred me to them but thanks for your help :smileyhappy:
Posts: 31,946
Topics: 250
Solutions: 2,170
Registered: ‎04-01-2009

Re: Change My Number

You're welcome, good luck.
O2 Community | Forum authority badge
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013

Roaming via wifi from various bars in Thailand. All replies subject to time of day and quantifiable amount of Thai whiskey!!
Level 9: Fired up
Posts: 1,363
Registered: ‎09-11-2010

Re: Change My Number

Call in tne morning, nothing saved to your phone or sim is lost, the new number comes with a new voicemail box though so saved voicemails will be lost.
Level 2: Apprentice
Posts: 162
Registered: ‎02-11-2010

Re: Change My Number

thank you very much, do you know which number it is i need to call? and i will i lose my numbers and messages?

202
Level 2: Apprentice
Posts: 11
Registered: ‎08-02-2011

Re: Change My Number

also, bare in mind it can take up to 24 hours for full service to resume, so don't panic if you loose service for a while.
Regards, Steph :smileyhappy:
Level 1: Joiner
Posts: 2
Registered: ‎10-04-2013

Re: Change My Number

due to harassing calls and texts need a number change please