How-to Guides
Find helpful guides written by the community.
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Unlocking an O2 phone to use a different SIM card.
Please note: all new O2 devices are sold unlocked, so you just need to test a different SIM in the phone before you request unlocking. If it is indeed locked, then you can follow the rest of this guide. Note also that since June 2018 it is completely...
Apple Watch FAQs & Activation Guide
Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...
How to Lengthen Ringtime on any O2 Mobile
How to Lengthen Ringtime on any O2 Mobile. This is for all Pay Monthly and Pay and Go mobiles. The following method will work on any O2 mobile and means you can control the time interval before a call goes to Voicemail. Important :: If you have wifi ...
Guide - Gift With Purchase
Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...
Guide: Adding and removing O2 Extras
We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contr...
Guide: Connecting your Samsung Smartwatch
It's time this was written up as a guide, so here goes. If you buy your watch from O2, it should be setup for you at the time of purchase. If you buy elsewhere, you'll need to go in store to get setup. Samsung watch setup. 1. Contact O2 and get them ...
Voicemail Notification Stuck - How to fix
Hello With thanks to @Decoyaudio, please find the steps below to remove the Network Provider Voicemail notification when stuck. You need to dial 901 and switch your notification method to SMS then switch it back again. The step by step insructions ca...
Lost or Stolen O2 Device? How to Report it
If you have lost or had stolen your O2 device you need to report it to O2 immediately. Firstly it’s worth checking the “find my phone” options. Apple: Find My iPhone Android: Make sure your device can be found Windows: How to find a lost Windows devi...
eSIM - How to activate
Hello I've noticed over the past few weeks eSIM has become a hot topic on our Community, so I've put together a handy guide that gives our members all the information for everything eSIM related New & Existing customers when upgrading or taking a new...
A Guide To Upgrading Your O2 Phone
This is a guide to upgrading your O2 mobile phone & tariffUpgrading your Pay Monthly mobileYou can upgrade your Pay Monthly phone online in a few clicks. To see if you can upgrade, sign in to your My O2.Keeping your phoneIf you're happy with your cur...
