Swapped from blackberry to iPhone

[Anonymous]

Was given an iPhone for Xmas, never had one always used bb. I was struggling to use the net unless connected to wifi so I've checked my bolt ones and obviously my data package was for blackberry. I have just swapped this for the iPhone data package, clicked to agree the terms and clicked the box for " immediate effect" after doing this I've received a text thanking me and saying it will take effect on January the 18th. This isn't what I expected immediate to mean lol. Will this kick in before then? Is it some sort of mistake on my part and surely there is a way to get this sorted before then?. Any info would be appreciated. Cheers

[MI5 · Accepted solution]

It will change automatically on you next billing cycle but if you get onto live chat now they should be able to set it to change over from midnight tonight http://www.o2.co.uk/contactus

[Cleoriff]

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@MI5 wrote:
It will change automatically on you next billing cycle but if you get onto live chat now they should be able to set it to change over from midnight tonight http://www.o2.co.uk/contactus

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What time do live chat close @MI5 ....?

[MI5]

11.00pm

[Cleoriff]

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@MI5 wrote:
11.00pm

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Thanks....you never know...I may just get bored...:smileywink:

[jonsie]

January 18th isn't too bad....

As said, call customer service or risk live chat and they should be able to implement it at midnight.

[Anonymous]

Pretty pointless having the option to do these. Things online to then need to phone and get it done properly. P.s live chats been claiming to be offline for 3 days now anytime I've checks. Will phone today thanks for replies