Exchange am item

[LG30]

I have just ordered an Apple Pencil 2nd gen for my daughter it came and we realised that it’s not compatible with her iPad. How can I exchange for the 1st one. I’m new to o2 and I’m going round in circles here! 
Thanks

[Cleoriff · Accepted solution]

@LG30 

As long as it's within 14 days of purchase then follow the guide here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

As for changing it to another one then

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255