Apple Watch cellular

[Doc68]

Hi I have what appears to be a very common problem which doesn’t seem to have a solution. I have a cellular watch which goes all the way to the O2 activation screen but never completes. It says ring 202 quoting error 08 which I did after 24 hours but got no help. I have been to the Apple Store and had the watch checked out and no problems there. Also visited two stores and got no help there either. Is there any answer to this problem as I haven’t seen any. 

[Enlli]

@O2Sarah-  Another that needs help

@Doc68 I've tagged one of our advisors who will be on duty tomorrow morning

Keep an eye out for a message

[Doc68]

Any advice from anyone on this subject.
I don’t think there’s been any response so far. 

[gmarkj]

Can you see if you can help @Doc68 please @O2Ryan ?

[Justin23]

Apple has released Apple Watch OS 9.3 today. The update has resolved my problem with not being able to connect to my AW Airtime Plan, which magically appeared in the Mobile Data section of the Watch app after the update.

[Doc68]

Unfortunately hasn’t made any difference to me. Still not working. 

[Doc68]

Can’t believe how much of a shambles O2 customer support is. Nobody actually seems to know what to do. I have had this problem for two months now. 

[MartinMcC]

I’m getting nowhere either. O2 have reset the esim several times and I’ve reset the Apple Watch each time too. Getting really frustrated now. I’m paying for a watch and a service which doesn’t work. What’s going on? 

[gmarkj]

Can you see if you can help @Doc68 and @MartinMcC please @O2Sarah- ?