O2 customer services are talking broken biscuits.
I've sopoken with the store I have ordered from. They tell me that the order I have made is for their pre-allocated stock. On 12th they had a list of their stock which they were alble to sell on pre-orders. Some stores had more than others. If you pre-ordered from a store you got one of their handsets.
Your order doesnt show up in my o2 becuase you havent ordered from o2, you have ordered from store. The order has gone through and the ref number you were text from O2 preorder and given on your till receipt is your order number from that store. The only people who will be able to answer questions about that order are the staff in the shop your ordered from.
The stores have had their delivery of 6 plus delayed across the board. They are not expecting them in until 7th october. At the time I ordered the representative in store didnt know this. If he had done I wouldnt have put the order through. Despite finding out later in the day I decided to let it go and not to cancel it because at the time people werent even being able to get orders made via the internet, chat or on the phone. This does appear to have been a mistake.
It does appear to be daft. Particularly as there is stock flyiong out from o2 online now and yet the shops still do not expect delivery until 7th oct.
I shant be using a store again. Hopefully O2 will not allow a "preorder" channel in store again. It seems to be entirely pointless.
