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Level 2: Apprentice
Phlo
Posts: 6
Registered: ‎23-05-2013
Accepted Solution

Can't unlock my iPhone

Hi,

 

I bought my friend's iPhone 4 from him but it is locked to o2. I was told that all I had to do was buy a pay as you go sim card and then fill out the online form. I did this but had a reply stating that they couldn't unlovk the phone as it was not registered to my number. What can I do?

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Level 9: Fired up
brimc1968
Posts: 45
Registered: ‎12-04-2013

Re: Can't unlock my iPhone

Am not 100% sure on this answer, but will try and help. Is it possible to get the number it was being used with previously, and use that to get it unlocked? If you are on another network, i would assume that your provider will be able to obtain the unlock code?

 

Sorry for the vague answer, just trying to bring you a solution.

Used to be a Technical Superhero before my mind went blank lol
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Level 2: Apprentice
Phlo
Posts: 6
Registered: ‎23-05-2013

Re: Can't unlock my iPhone

I'm not sure I understand what you are saying. Are you suggesting I enter the number on the form as the number the phone is registered with? I can try this but my friend has already tried filling the form out himself whilst the simcard was not in the phone.
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MI5
Posts: 23,444
Topics: 212
Solutions: 2,764
Registered: ‎04-04-2012

Re: Can't unlock my iPhone

Two ways of doing it...
1 - Use the number your friend had in the phone. If this was a contract number it would work and be free (providing it didn't come off contract too long ago).
2 - Use the number off your PAYG sim card. BUT, you have to use it with the PAYG sim first for a couple of days and you need to have at least £15 on the phone when you submit the form.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 2: Apprentice
Phlo
Posts: 6
Registered: ‎23-05-2013

Re: Can't unlock my iPhone

Thank you. So If I use his number but my name etc that will work?
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MI5
Posts: 23,444
Topics: 212
Solutions: 2,764
Registered: ‎04-04-2012

Re: Can't unlock my iPhone

No you need to pretend you are him, ie do it as if he was requesting the unlock with his account details and password etc. It will only work this way if its not been off contract for too long.... a couple of weeks at most, otherwise it's the PAYG route....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 2: Apprentice
Phlo
Posts: 6
Registered: ‎23-05-2013

Re: Can't unlock my iPhone

Ok thanks, it's been about a month since the contract ran out so should I use my own number on PAYG then? When I tried using his number it asked me for a password which i obviously don't know and would have to ask him for
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MI5
Posts: 23,444
Topics: 212
Solutions: 2,764
Registered: ‎04-04-2012

Re: Can't unlock my iPhone

Can you not just ask him to fill out the form for you? Otherwise, yes, it would be easier to do it on your PAYG sim.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
Please use plain text.
Level 2: Apprentice
Phlo
Posts: 6
Registered: ‎23-05-2013

Re: Can't unlock my iPhone

He already tried filling it out for me, although at the time there wasn't an o2 sim card in it. Thank you for the help. I have filled out the form again using my PAYG number, I will let you know how it goes. thanks
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MI5
Posts: 23,444
Topics: 212
Solutions: 2,764
Registered: ‎04-04-2012

Re: Can't unlock my iPhone

It may have been too long since it was used on contract. Make sure you have made calls and give it at least a day on your PAYG sim. Also, remember the £15 credit on the sim.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
Please use plain text.